Code of Practice (Summary)
Our Code sets out the baseline behaviours for TCSA members: transparent dealings, proportionate controls, defendable records, and clear customer communication. It's practical and written for operators-not lawyers. We update it when policy or practice changes and provide implementation notes so teams know exactly what to do.
Scope of Standards
A single plan with coverage across the core areas of UK border trade.
Customs declarations
Imports, exports, data quality, record-keeping.
E-commerce (DDP/IOSS)
Checkout clarity, duties/fees, returns flows.
Transit (T1/T2)
Guarantees, movements, discharge discipline.
Origin & classification
Defendable files, supplier declarations.
IP/OP/RGR
Special procedures with workable SOPs & evidence.
Excise & Safety/ICS2
Lead times, safety filings, excise controls.
How We Set Standards
Listen & gather
We collect member evidence, pain points and outcomes
Publish & brief
We publish standards + a plain-English briefing pack.
Draft & consult
We draft practical language and consult members
Support & improve
We provide templates, clinics, office hours-then iterate.
Member badge & fair-use
Members may display the "Member of TCSA" badge with a click-to-verify page showing live status and join date. Use the badge to signal commitment to good practice-avoid implying government endorsement or outcomes with HMRC. We monitor obvious misuse and nudge as needed.
Complaints & ADR
We provide a proportionate route for complaints between members and their customers/partners. ADR (conciliation) is available where both parties agree, typically scheduled within 5 business days. Contact: adr@tcsa.org.uk